Project Context
VIIZR lets tradespeople focus on what they do best — plumbing, landscaping, gardening, HVAC, or any other service business — free from the hassles of messy paperwork, endless phone calls, and repetitive management tasks.
Working as the teams product designer, I designed and prototyped the first version of an application for a field service platform aiming to help professionals manage jobs more easily, keep track of crew, and connect with clients — all in one place.
ROLE
Product Designer
METHODS
Secondary Research, Competitive Analysis
TOOLS
Figma, Illustrator, Miro
PRACTICES
UX & UI Design, Prototyping
Pain Points and Solutions
Time Sensitivity
- Reducing the number of taps.
- Having one space where all jobs can be accessed and tracked.
- Creating a color-coded native system for better orientation and the best customer experience.
Quality of Service
- The implantation of Chatter into the application provides a seamless connection with colleagues and teammates.
Time-consuming Paperwork
- One space for all docs, allowing professionals to focus on working hard on their craft, without distractions.
Application Map
Process
Discover, Define, Design, and Deliver
I followed the Human-Centered Design process by first conducting user research. After synthesizing inspiring insights from surveys, I defined the problem and jumped right into the ideation phase. From sketches all the way into fidelity prototypes, I gradually created the first version of the application.
Final Design
Above All, Keep It Simple
- A limited color palette (3 primary colors) to achieve maximum contrast.
- A dark background for comfortable use of the application both day and night to effectively counteract glare and reflections.
Accessibility
- Big buttons.
- Large, bold, and clear elements, cards, and icons.
Vibrant and Accessible Color System
I have created a custom color palette to support the system. It’s a vibrant and accessible palette designed to enhance the user experience across all of the web products.
